Chase for excellence

I'm a fan of outstanding customer care - that's why
I know it inside out. From international 24/7 multilingual
contact centers with 100+ agents to emerging startups that need to launch "yesterday" - I know how it works. I know how to start from scratch. And I know how to make it fit your product, your people, and your business goals.Let’s talk about how I can help turn your customer care
into a real asset.

Build customer support from zero

You’re about to launch or scaling too fast? I'll help you set up
a support system that will match the pace of your growth.

Hire & onboard the right people

For the last 8 years I have conducted 300+ interviews for support positions in SaaS - I know what makes a good support hire.

Train your team to retain users

Support isn’t just about solving issues - it’s about building trust.
I design onboarding & training
that reflects your values.

Setting up AI automation

I will show you the way to automate your live chats and I will support you along this way from the start to great results.

Build a structured knowledge base

All necessary information for your support team: structured, updated and ready to use for your customers' best experience.

Set serivce KPIs that matter

I work with you to define measurable success metrics that reflect user satisfaction and business impact.

How does it work?

You don’t need a full-time CCO
to launch a support system that actually works.
I join as an external expert: project-based, fast to onboard, flexible and focused on the outcomes.
You get senior-level execution without officially hiring, onboarding, or adding one more person to manage.
We align on goals - then I build what’s needed: processes, guidelines, interviews, team setup, training, quality control etc.
You stay focused on growing your product -
I’ll make sure your support grows with it.

• Book Consultation

Book a free 30 min. consultation

Need clarity on how to structure, scale, automate or improve your customer support? Let’s discuss your current setup, challenges, and priorities - and outline how we can take your customer care to the next level.Book a session - https://calendly.com/lydia-farahian/30min
Contact me on Telegram - @LydiaFara
Or by email - [email protected]